BA has blamed “human error” for its bank holiday datacentre outage, but the Uptime Institute suggests there may be more to it than that.One thing we have noticed is that ‘human error’ is an overarching label that describes the outcomes of poor management decisions.
When something like this happens, the first thing they look for is a tech or sub-contractor to blame, when it’s really [down to] management decisions early on not to prop up the infrastructure, not to put up the training programmes to run 24/7.